Refund and Returns Policy

Last Updated: March 8, 2026

At Metin2won.net, we strive to provide a seamless experience for all our players. Because we deal in digital assets and virtual services, our policy is governed by the specific nature of “Instantly Delivered Digital Content.”

1. Nature of Digital Goods

By purchasing from Metin2won.net, you acknowledge that the products (Won, Yang, Items, or Accounts) are digital, intangible goods. Once these items are delivered to your in-game character, the service is considered “fully performed,” and the right to a refund is forfeited under digital commerce regulations.

2. Refund Eligibility

A refund request will only be considered under the following specific conditions:

  • Non-Delivery: If the product has not been delivered within the promised timeframe (usually 24 hours) due to a technical error on our part.

  • Duplicate Payment: If you were charged twice for a single order due to a payment gateway error.

  • Out of Stock: If we are unable to fulfill your order because the item or currency is currently unavailable.

3. No-Refund Situations

We cannot offer refunds in the following scenarios:

  • Post-Delivery: Once the Won or item has been traded to your character in-game, the transaction is final.

  • In-Game Bans/Sanctions: We are not responsible for actions taken by game developers (GameForge or private server admins). If your account is banned or items are deleted after a successful delivery, no refund will be issued.

  • User Error: Providing the wrong character name, selecting the wrong server, or failing to be online during the delivery window.

  • Buyer’s Remorse: If you simply decide you no longer want the virtual currency after it has been delivered.

4. Verification Process

To prevent fraud, all refund requests are subject to a verification process:

  • We will check our internal delivery logs and IP records.

  • We may request a screenshot of your order history or a confirmation from the payment provider.

  • If we suspect a fraudulent “chargeback” or “dispute” through a bank/PayPal for a service already rendered, we reserve the right to ban the user from our platform and report the incident to relevant blacklists.

5. How to Request a Refund

If you meet the eligibility criteria in Section 2, please contact our support team:

  • Email: [Your Support Email]

  • Live Support: Available on our website during business hours.

  • Required Info: Order ID, Transaction Date, and Reason for Refund.

Important Note for Your Site

“By clicking ‘Pay’ or ‘Complete Purchase,’ you agree that Metin2won.net begins the service immediately and you waive your right to a cooling-off period or withdrawal once delivery has started.”